To make sure you receive our emails, please add the domain name of our email provider to your safe sender list. In addition, if you find email from us in your spam or junk folder, you will need to tell your email software that it's not spam by hitting the "not spam" or "not junk" button or by dragging them into your inbox folder. This action will enable your email program to accept emails from this address in the future.

We never know what's around the corner, but we always have a variety of studies running from product testing in a facility or in your home, and discussions about products you are using (either in person or remotely). Each study has unique requirements based on the project team needs. We send out qualification surveys/screeners for all our upcoming studies. The answers you provide determine your eligibility. Check your email often or bookmark this "available surveys" page (only available once logged in) so you can follow up closely.

Compensation is done via points that you can earn and redeem for e-gift vouchers (value of 100 points = 1 EUR). The amount of points you can earn per study is based on time, travel (if you need to come to our facility you earn more to compensate travel expenses) and effort/amount of homework required for each study. Compensation details are always mentioned before you start the study so you can decide if you want to take your chance to participate or not (note: final selection of candidates will always be done based on best fit with the required selection criteria). You will be rewarded with an equivalent of points on your account.  

Your earned points will be added to your account no later than 10 business days after you have completed a study. If you do not receive your points within this time frame, please contact us so we may inquire about the status on your behalf.

The great news is you might not have to wait because we work with a variety of product types. You just need to watch your email for qualification surveys/screeners. Please be sure to check your email often.

All you need to do is register by clicking the REGISTER button at the top of the page (only visible if not logged-in) and complete the survey. After we receive your registration, watch your email for qualification surveys/screeners to determine your eligibility for upcoming studies.

No, all of our studies require specific panelist requirements and must be qualified and scheduled in advance to participate. Please invite your colleague to register on our website to become a panelist for future studies.  If you wish to get rewarded for bringing on new members, we suggest you use the tab "Invite a colleague" at the top of this page to make them aware about the Belgium Testerclub.

If your family and friends live in Belgium, you can share the link of our portal for externals and request them to register via the portal for externals : testerclub-eng.humaninsightsplace.com.

After completing the screening survey, there are several ways of being selected/scheduled to participate in the research:

• You may be directed to select an appointment time immediately as part of the screener survey.
• You may receive a follow-up email/phone call with more study details (or an extra question) to help ensure you are the right candidate for the test and you will be able to fully participate.
• You may be called or emailed to discuss the study requirements in more detail so that you can decide if you wish to participate or not.

Sometimes, the profile is not strictly defined and the research team will select "best fit candidates" (usually a well balanced mix of different types of people they're looking for) for the test.  So it might be that the screener ends with  "Thank you for completing our survey ! If you get selected to participate in the study, you'll hear from us to confirm your participation to the test !".  If you don't hear from us within the specified time frame, it means you are not selected to participate in that specific study.

We run a lot of studies a year so be sure to check your mailbox often for the next opportunity or bookmark the "available surveys" page and log in so you can follow up closely.

This means you have met the selection criteria for the study and we look forward to welcoming you as a participant for that particular study. All instructions on next steps will be detailed in the email, so please read them carefully and complete the steps specified. In case you have any additional questions, please send us an email via the contact details you can find in the email.

There might be several reasons for not getting emails from us. Sometimes, panelists experience email limitations with their email provider. It can also be that at this particular moment we don’t have studies suitable for your profile. Another reason is suspension or removal from the platform. Due to our study design, panelist’s participation is vital for the research. Panelists who do not show up or do not participate, partially jeopardise the integrity of the whole study. We do know that “Life Happens” and if for any reason you can no longer participate in the research for which you have been selected, we kindly request from you at least a 24 hours cancellation notice, so that we could replace you with someone else. If you happen to miss an appointment and we do not receive any notification from you, we will remove you from our program.

Unfortunately, your answers were captured and the survey can only be completed once.